Privacy Policy

1. Introduction

Instoe is operated by eNeoteric Consultancy Services Pvt Ltd ("we", "us", "our"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our website (instoe.com) and services.

2. Information We Collect

2.1 Information You Provide

• Name, email address, and phone number when you register or submit a contact form
• Device details and service descriptions when you create a booking
• Business name and address for on-site service requests
• Payment information processed through our secure payment partners

2.2 Information Collected Automatically

• Browser type, operating system, and device information
• IP address and approximate geographic location
• Pages visited, time spent, and referral sources
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use collected information to:

• Process and manage your repair bookings and service requests
• Communicate with you about your orders, updates, and support
• Improve our website, services, and customer experience
• Send promotional communications (only with your consent)
• Comply with legal obligations and prevent fraud
• Analyze website usage patterns to improve performance

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service technicians — to fulfill your repair requests
• Payment processors — to process transactions securely
• Analytics providers — Google Analytics and Plausible (see Section 6)
• Legal authorities — when required by law or to protect our rights

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account data is retained until you request deletion. Analytics data is retained in aggregated, anonymized form.

6. Cookies & Tracking Technologies

Our website uses the following tracking technologies:

• Google Analytics (GA4) — We use Google Analytics (Measurement ID: G-XM64C3FVW2) to understand how visitors interact with our website. Google Analytics collects data such as pages visited, session duration, and approximate location. This data is processed by Google LLC.
  Google Privacy Policy
• Plausible Analytics — We use Plausible as a privacy-friendly analytics alternative. Plausible does not use cookies and does not collect personal data.
  Plausible Data Policy
• Authentication Cookies — We use essential cookies (e.g., session tokens) to keep you logged in and to maintain your session security.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or through your browser settings. Disabling cookies may affect the functionality of certain features.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Object to or restrict processing of your personal data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at privacy@instoe.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption, secure authentication tokens, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal data.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: